Technical Support

If you are experiencing any issues related to broken files and material download, please contact us via email: info@acworks.co.jp. 

We truly appreciate your understanding and support.

​If you are experiencing any issue while accessing our sites, please perform the following routine checks:

• Try from a different browser
• Try from an incognito window
• Clear cache and delete cookies
• Uninstall any adblockers you may have on your computer

If none of the above works, please contact us describing the issue, the error message and send us a screenshot for further investigation.

We truly appreciate your understanding and support.

​If you have lost/forgotten your password, you can select the option “Forgot your password” from the login screen and then enter your email address. Remember that it must be the one linked to the ACworks account you have registered in the system. You will receive an automatic email with the instructions to create a new password.

In case you have any technical issues with this option that result in a false setup, please contact us from the email address linked to your account and we will manually create a temporary password to get your access back.