Rejected and declined payments
Category: Payment & Billing

Card error before the payment is processed:

If the error “Your card has been declined” appears when you enter your card details and before the payment is completed, you must contact your bank to make sure that your card is enabled for online payments and international transactions (since ACworks Company is based in Japan).
In this case, you can retry the payment as soon as the issue with the card is fixed or select another Credit card.

Declined transaction after completing the payment process:
Once you complete the payment process, the system takes a few minutes to contact your bank and validate the charge. If there are any issues, the payment is declined and you will receive an email with this information. Please note that ACworks does not reject/decline payments. This comes from your bank, which does not accept the charge.

When this happens, the system will automatically attempt to charge five more times within 3 weeks. Since this is an automated process, it will not be possible to retry the payment manually. At this stage, we suggest contacting your bank to fix the issue and ask them to accept the charge.

If all the attempts fail, the subscription request will be automatically canceled, your premium account will return to a free account. If you want to subscribe to a premium plan again, you will have to buy a new premium plan.


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