Payment & Billing

​You CANNOT get a refund if the system automatically renews your premium subscription plan since you haven't canceled it before the due date.

In other cases in which you would like to get a refund, please contact us via our Customer Support email address info@acworks.co.jp. Please clearly mention the following information:
- the reason why you would like to get a refund
- your email address used for your currently premium plan
- the last four digits of your Credit Card which has been used for any purchase at our sites

Thank you for your cooperation.

​After purchasing successfully, the invoice will be sent automatically into your mailbox. In case you don't receive, please contact us at info@acworks.co.jp.​

​Card error before the payment is processed:

If the error “Your card has been declined” appears when you enter your card details and before the payment is completed, you must contact your bank to make sure that your card is enabled for online payments and international transactions (since ACworks Company is based in Japan).
In this case, you can retry the payment as soon as the issue with the card is fixed or select another Credit card.

Declined transaction after completing the payment process:
Once you complete the payment process, the system takes a few minutes to contact your bank and validate the charge. If there are any issues, the payment is declined and you will receive an email with this information. Please note that ACworks does not reject/decline payments. This comes from your bank, which does not accept the charge.

When this happens, the system will automatically attempt to charge five more times within 3 weeks. Since this is an automated process, it will not be possible to retry the payment manually. At this stage, we suggest contacting your bank to fix the issue and ask them to accept the charge.

If all the attempts fail, the subscription request will be automatically canceled, your premium account will return to a free account. If you want to subscribe to a premium plan again, you will have to buy a new premium plan.

All major major debit and credit cards from customers in every country are accepted.

Supported card brands:

• American Express
• China UnionPay (CUP)
• Discover & Diners
• Japan Credit Bureau (JCB)
• Mastercard
• Visa

​Some card brands require additional configuration, such as Cartes Bancaires and Interac.