「download user」for Question

If you want to use our resources commercially, you must ensure that these are not the main elements of the design.

For example, you cannot sell T-shirts, mugs, pieces of vinyl, calendars, etcetera, if these have an image from our sites as the main element of the design.
This means that you must use your own designs or third-party designs to create the main elements of the composition and use images on our sites as backgrounds or secondary elements.
If multiple images on our sites are used to create the design, these will all be considered main elements, as they all belong to our sites.

Please be aware that this rule applies to both free and premium users.

Main element
An image is used as the main element when the resource is used in a product (physical or digital) as it has been downloaded from our site, without any changes being applied to the design.
It will also be considered the main element when small changes are applied to the design, like changing the color or orientation.
If you add other elements created by yourself or by a third party, like small details or adding/changing the text, but the design from our sites is still the element with more weight in the final composition, meaning that it attracts the attention before the other parts on the design, this will still be understood as the main element.

Secondary element
ACworks resources are used as secondary elements when other elements, not from our sites, are added to the final composition and become more important than the resource from ACworks.
Please be noticed that using multiple images from our sites is also considered the main element, so you need to add other designs created by yourself or from a third party.

If you want to use a background from our sites to add other elements on top, like a message in fancy typography, please note that you must choose a background that has less weight than the text you add, like a watercolor or an abstract background.

If you choose a background with a floral frame or an illustration and just change the text it will not be enough.

Patterns cannot be used to create products like clothes, notebooks, or wrapping paper if these are to be used commercially, since these are considered main elements. You would need to create a new pattern, adding other elements not from our sites to the design.

​If you cannot log in, please check whether you have more than one account and your email address or password is correct for the account you would like to log in to.

When you check but still cannot log in, please contact us via our Customer Support email

info@acworks.co.jp.

Please clearly mention the following information:

• your email address used for login
• if you log in with your SNS account, please provide us the email address used to login to your SNS account
• a screenshot of the log in error for investigating
• your IP address

Thank you for your support and cooperation.

​If you have lost/forgotten your password, you can select the option “Forgot your password” from the login screen and then enter your email address. Remember that it must be the one linked to the ACworks account you have registered in the system. You will receive an automatic email with the instructions to create a new password.

In case you have any technical issues with this option that result in a false setup, please contact us from the email address linked to your account and we will manually create a temporary password to get your access back.

​Please click on the ‘’Sign up’’ button on the upper right corner of the website.

You can sign up with an email address or an SNS account (Facebook, Twitter or Google)

One person can have more than one account. Please be noticed that multiple accounts might result in some troubles in use later on, for example:

- making mistakes between a premium account and other free accounts of yours

- forgetting passwords and not be able to log in

Should any issues or concerns arise, please feel free to contact us via our Customer Support email address info@acworks.co.jp

Please check the download limits for the different users as follows:

Free user:
As a free user, you have a limit of download numbers per day, and it varies for each of our services:

- IllustAC and SilhouetteAC: in the total of 9, the maximum numbers of downloads for AI, ESP, and PNG files in total are 1.

- PhotoAC: in the total of 9, the maximum numbers of downloads for M (Medium), L (Large), and PSD files in total are 1.

- DesignAC: in the total of 5, the number of downloads for web banners, web templates, and PowerPoint is limited to only one time per day.

If you want to extend this limit, you need to purchase one of our Premium subscriptions.

Premium user:
As a Premium user, you have no limit of downloads per day.
We want to allow our users to download a high number of resources. However, to avoid an irresponsible use of our resources, once your downloads exceed 1000 times, your account will be halted from downloading for 1 or 2 hours.

We feel that the number of downloads permitted is enough for most of our users but we understand that, in specific situations, you may need to download more resources and that still might be in accordance with our terms of use.
If you think this applies to you, please contact us explaining your situation and we will be happy to help.