When a log in issue arises, what should I do?


If you cannot log in, please check whether you have more than one account and your email address or password is correct for the account you would like to log in to.

When you check but still cannot log in, please contact us via our Customer Support email


Please clearly mention the following information:

  • your email address used for login
  • if you log in with your SNS account, please provide us the email address used to login to your SNS account
  • a screenshot of the log in error for investigating
  • your IP address

Thank you for your support and cooperation.

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