「premium membership」for Question

If you want to use our resources commercially, you must ensure that these are not the main elements of the design.

For example, you cannot sell T-shirts, mugs, pieces of vinyl, calendars, etcetera, if these have an image from our sites as the main element of the design.
This means that you must use your own designs or third-party designs to create the main elements of the composition and use images on our sites as backgrounds or secondary elements.
If multiple images on our sites are used to create the design, these will all be considered main elements, as they all belong to our sites.

Please be aware that this rule applies to both free and premium users.

​Our images can be freely used for packaging as main or secondary elements, like the label or the box package of the item, as we consider that the main element is the product itself.

Users are not authorized to use resources on our sites for commercialized products that themselves are used for packaging such as wrapping paper, paper bags, tote bags, and more. This applies to both Free and Premium users.

If you would like to use it in this case, Extra licenses are required. Extra licenses are only obtained when you are a premium member.

Extra licenses are required if you would like to use the materials on our sites in your designs as main elements for commercial purposes.
To purchase extra licenses, your account first needs to be a premium account.

An extra license is sold for each individual material for which the Safetymark is displayed and for which the creator has set "Sell".

Please be noticed that for any use of our material content for the purposes in which extra licenses are required without purchasing our extra licenses, a penalty of 100000 yen for each material that is in violation will be charged.

However, if the amount of damage incurred by the Company exceeds 100000 yen, the Company shall be able to claim the excess amount to the user.

For more details on extra licenses, including how to buy an extra license, please click here​

Users are not authorized to use resources on our sites fully or partially to create logotypes as our images cannot be associated with trademarks, real businesses, and organizations.

Please note that all our images have copyright, that belongs to ACworks and which we do not sell, so you cannot legally register them or use them to represent a brand. Also, any user is free to download exactly the same resource, which means that more than one person could be using the same logotype, and that is not possible since the logotypes are unique, registered images.

You can use our logo resources as an inspiration for a design, as part of a design not associated with a logo, as an avatar for a forum or community, or as a demo for a catalog, among other usages.

Please note that this applies to both free and premium members.​

​You CANNOT get a refund if the system automatically renews your premium subscription plan since you haven't canceled it before the due date.

In other cases in which you would like to get a refund, please contact us via our Customer Support email address info@acworks.co.jp. Please clearly mention the following information:
- the reason why you would like to get a refund
- your email address used for your currently premium plan
- the last four digits of your Credit Card which has been used for any purchase at our sites

Thank you for your cooperation.

ACworks currently offers 2 Premium subscription options:

• 1-month Premium Plan: this is the monthly subscription and it will be automatically renewed every month unless you cancel the subscription before the due date
• 12-month Premium Plan: this is the annual subscription, which is charged in one lump sum and it will be automatically renewed every 12 months unless you cancel the subscription before the due date

To avoid unwanted auto-renewal, please cancel the subscription before the due date. Please be noticed that right after cancellation, your account will return to Free Account immediately no matter how many valid days left until the due date.

Benefits you will enjoy as a premium user:

- Access to all the resources available on our websites
- Daily download unlimited (including any type of images)
- No attribution required
- No ads will be shown while navigating the website
- No waiting time for downloading
- Download with zip multiple images
- Unlimited searches
- Priority support from our team

To become a Premium user you just need to acquire one of our Premium subscriptions.

All ACworks' premium plans are automatically renewed by default.
If you subscribe to a monthly premium plan, the renewal will be automatically charged one month after the first payment is made.
If you subscribe to an annual premium plan, the renewal will be automatically charged 12 months after the first payment is made.

Currently, we haven't had any automatic reminder messages before the due date yet. Therefore, if you do not want to subscribe to a premium plan any longer, you should cancel it before the due date yourself.
Keep in mind that, once you cancel a premium plan, your account will immediately return to a free account no matter how many valid days of premium membership left to the due date.

Please note that all ACworks' subscriptions cannot be renewed before the due date since this is an automated process.

In case that you buy a premium plan using a discount, this will only be applied to the first payment. The amount charged for the next payments will be the standard as per the plan you have selected.
In case of failed automatic renewal on the due date, your account will return to a free account. Please be noted that after the first failed renewal, if you don't cancel the subscription yourself, the system will automatically charge 4 more times by default. After 4 more times failing, your subscription will be canceled. 

​After purchasing successfully, the invoice will be sent automatically into your mailbox. In case you don't receive, please contact us at info@acworks.co.jp.​

​Yes. You can pay via Credit card.

​Now we haven't supported to change the registered premium plan. Please check your selected plan carefully.

​If you cannot log in, please check whether you have more than one account and your email address or password is correct for the account you would like to log in to.

Please clearly mention the following information:

• your email address used for login
• if you log in with your SNS account, please provide us the email address used to login to your SNS account
• a screenshot of the log in error for investigating
• your IP address

Thank you for your support and cooperation.

​If you have lost/forgotten your password, you can select the option “Forgot your password” from the login screen and then enter your email address. Remember that it must be the one linked to the ACworks account you have registered in the system. You will receive an automatic email with the instructions to create a new password.

In case you have any technical issues with this option that result in a false setup, please contact us from the email address linked to your account and we will manually create a temporary password to get your access back.

​If your account is a premium account, please cancel the premium membership before deleting your account.

Before deleting your account, please be noticed that
Once deleted, your account will be permanently removed. If you change your mind, neither the account nor any information related to it can be reactivated.

​Before cancellation, please be noticed that

Right after cancellation, your Premium account will immediately return to Free account, no matter how many valid days left up to the due date.
If you agree, please click this cancel link: https://photo-ac.com/en/premium-cancel and follow the instructions:

Thank you so much and hope to see you back in the future.

​Please click on the letter Premium at the upper right corner of our website or click here and follow the instructions.

Please be noticed that our premium subscription will be automatically renewed every period unless a cancellation proceeds before the due date.
Currently, we haven’t had any reminding service to remind you about the due date yet. To avoid future non-desired payments, you must cancel your premium plan from your profile.

​Card error before the payment is processed:

If the error “Your card has been declined” appears when you enter your card details and before the payment is completed, you must contact your bank to make sure that your card is enabled for online payments and international transactions (since ACworks Company is based in Japan).
In this case, you can retry the payment as soon as the issue with the card is fixed or select another Credit card.

Declined transaction after completing the payment process:
Once you complete the payment process, the system takes a few minutes to contact your bank and validate the charge. If there are any issues, the payment is declined and you will receive an email with this information. Please note that ACworks does not reject/decline payments. This comes from your bank, who does not accept the charge.

When this happens, the system will automatically attempt to charge five more times within 3 weeks. Since this is an automated process, it will not be possible to retry the payment manually. At this stage, we suggest contacting your bank to fix the issue and ask them to accept the charge.

If all the attempts fail, the subscription request will be automatically canceled, your premium account will return to a free account. If you want to subscribe to a premium plan again, you will have to buy a new premium plan.

- Log in with your premium account

- Click to your profile
- Click to your profile
- Find My Subscription button
- Find My Subscription button

- Change your Credit Card information and save changes

Currently, we ONLY accept Credit Cards.

Only in China, besides Credit Cards, we accept two more other payment methods: Alipay and Wechat.

Please check the download limits for the different users as follows:

Free user:
As a free user, you have a limit of download numbers per day, and it varies for each of our services:

- IllustAC and SilhouetteAC: in the total of 9, the maximum numbers of downloads for AI, ESP, and PNG files in total are 1.

- PhotoAC: in the total of 9, the maximum numbers of downloads for M (Medium), L (Large), and PSD files in total are 1.

- DesignAC: in the total of 5, the number of downloads for web banners, web templates, and PowerPoint is limited to only one time per day.

If you want to extend this limit, you need to purchase one of our Premium subscriptions.

Premium user:
As a Premium user, you have no limit of downloads per day.
We want to allow our users to download a high number of resources. However, to avoid an irresponsible use of our resources, once your downloads exceed 1000 times, your account will be halted from downloading for 1 or 2 hours.

We feel that the number of downloads permitted is enough for most of our users but we understand that, in specific situations, you may need to download more resources and that still might be in accordance with our terms of use.
If you think this applies to you, please contact us explaining your situation and we will be happy to help.

​Yes, of course. You only need to register once and that account can be used to log in at all of our sites as below:

We truly appreciate your supportive feedback.